Frequently Asked Questions
Answers to Common Product, Order and Support Questions
Find practical information about product selection, installation, shipping, returns and technical support.
Please check the product page for the correct voltage, sound output, protection rating, installation method and package contents before ordering.
Product Selection
6 questionsChoosing a suitable alarm, warning light or signal device.
How do I choose the right alarm or warning light?
Start with your application and decide whether you need an audible alarm, a visual warning light or a combined sound-and-light product.
Before ordering, check the required voltage, AC or DC power type, sound output, light colour, installation method, operating environment and quantity.
What information should I check before ordering?
Please confirm the product model, rated voltage, AC or DC power type, warning function, light colour, mounting method and intended installation environment.
For outdoor use, also check the product's stated protection rating. Package contents and optional accessories may vary by model.
How do I choose the correct voltage?
The product voltage must match the power supply used at the installation location. Check both the voltage value and whether the product requires AC or DC power.
Do not connect a product to an incompatible power supply. Contact our team before ordering when the voltage or wiring requirement is unclear.
How loud are your alarm products?
Sound output varies by product model, operating voltage and measurement conditions. Please refer to the specifications shown on the relevant product page.
For larger or noisier environments, send us the installation distance and application details so we can help you compare suitable models.
Can I use the product outdoors?
Only products designed for outdoor use should be installed outdoors. Check the product page for its stated protection rating and operating environment.
A weather-resistant product is not necessarily suitable for immersion, continuous water exposure or every outdoor condition.
Can the product connect to my existing switch, sensor or control system?
Compatibility depends on the product voltage, trigger method, input signal and your existing control system.
Please send us the selected model and relevant wiring or control information before ordering so the connection requirements can be checked.
Features & Installation
4 questionsInformation about product functions, power supply and installation.
Are the sound, voice, light colour or flashing mode adjustable?
Some models support adjustable volume, selectable tones, voice content, different light colours or multiple flashing modes. Other products use fixed settings.
Please check the product specifications or contact us with the model number to confirm the available functions.
What is included in the package?
Package contents vary by model. The product page or order information should indicate the main product and any included accessories.
Batteries, power adapters, brackets, mounting hardware and other accessories may not be included unless they are specifically listed.
How should I install the product?
Follow the installation instructions provided for the selected model and disconnect the power supply before wiring or servicing the product.
Installation methods may include base mounting, wall mounting, bracket mounting or other model-specific arrangements. Products connected to mains electricity or equipment control circuits should be installed by a qualified person.
How do solar-powered warning products work?
The solar panel converts sunlight into electrical energy and charges the product's battery for later operation.
Charging performance and operating time can be affected by sunlight, weather, installation angle, shading, battery condition and product settings. Install the solar panel where it can receive suitable sunlight.
Orders & Shipping
4 questionsOrder processing, delivery, tracking and import information.
Where do you ship?
Available shipping destinations are normally shown during checkout. Delivery availability can vary by product, destination and carrier service.
Please contact us when your destination is not available at checkout or when you need help with a larger order.
How long does order processing take?
Processing time depends on product availability, order quantity and whether the item requires preparation or configuration.
Available timing information may be shown on the product page, at checkout or in the order confirmation. Contact us before ordering when you have an urgent delivery requirement.
Will I receive tracking information?
When tracking is available, shipment information is normally sent after the order has been dispatched.
Tracking updates are provided by the carrier and may take some time to appear after the shipping label has been created.
Are customs duties and import taxes included?
Customs duties, import taxes and local handling charges are determined by the destination country or region and may be charged separately.
Please check the information shown at checkout and review the applicable import requirements in your location before ordering.
Returns & Warranty
3 questionsWhat to do when you need to return an item or report a problem.
Can I return or exchange a product?
Return eligibility depends on the condition of the item, the reason for return and the applicable return policy.
Please review our Return Policy before sending an item back. Contact us first with your order number and reason for return so the request can be checked.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible and provide your order number, the product model, a description of the issue and clear photos of the item and packaging.
For functional problems, a short video showing the power supply, wiring and product behaviour may help our team assess the issue more efficiently.
Do your products include a warranty?
Warranty terms may vary by product, order channel and destination market. Please check the product page, order information or applicable warranty terms.
When reporting a product problem, provide the order number, product model, installation information and photos or video showing the issue.
Compliance & Support
3 questionsCompliance documents, manuals and product support.
Do your products have CE, RoHS or other compliance documents?
Compliance documents vary by product model, configuration and destination market. A document available for one model should not be assumed to apply to every product.
Please contact us with the exact product model and destination market before ordering when specific compliance documentation is required.
Where can I find the user manual or wiring information?
Available instructions may be included with the product or provided through customer support. Documentation varies by model.
Send us the product model and a photo of the product label when requesting a manual, wiring diagram or installation information.
Do you support bulk orders or selected customization?
Bulk ordering and selected customization may be available for certain products. Options can depend on the model, quantity and requested specification.
Please send us the product model, quantity, voltage, colour, warning function and other requirements for review.
Tell Us About Your Application
Send us the product model, required voltage, quantity, installation environment and any control-system information. Our team will help you check the available options.